Effective Date: 24/06/2025
At Boat Fenders Direct, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://boatfendersdirect.co.uk (the “Site”).
By using our Site, you agree to the terms of this policy. If you do not agree, please do not use our Site.
Boat Fenders Direct is a UK-based retailer of boat fenders and marine accessories. For data protection purposes, we are the “data controller” of your personal data.
If you have any questions about how we handle your data, please contact us at:
Email: info@boatfendersdirect.co.uk
Phone: +44 1543 279138
Address: Units D1 & D2 Eastern Court, Ernest Gage Avenue, Norwich, NR5 0JU
We may collect and process the following personal data:
Identity Data: Name, title
Contact Data: Email address, phone number, billing/shipping address
Account Data: Login credentials if you register for an account
Order Information: Products purchased, order history, payment status
Technical Data: IP address, browser type, device type, operating system, and other analytics data
Marketing Preferences: Opt-ins or unsubscribes from marketing emails
We use your personal data for the following purposes:
To process and fulfil your orders
To create and manage your account
To respond to customer service enquiries
To send you order confirmations, shipping updates, and receipts
To send marketing communications if you have opted in
To improve our Site and customer experience
To comply with legal obligations
We rely on the following legal bases under UK GDPR:
Contractual necessity – to fulfil your order or provide a requested service
Consent – for marketing communications or optional cookies
Legal obligation – for tax, accounting, or regulatory compliance
Legitimate interest – to improve our services and website performance
We do not sell your personal data. However, we may share it with trusted third parties for the following purposes:
Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., Royal Mail, DPD)
Email marketing platforms (e.g., Mailchimp, Klaviyo – if used)
Website hosting and analytics providers
All service providers are required to keep your data secure and act only on our instructions.
We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and provide personalised content.
You can manage your cookie preferences via our [Cookie Settings] link or adjust your browser settings.
For more information, see our Cookie Policy.
You have the following rights under data protection law:
Right to access your data
Right to rectify inaccurate data
Right to erase your data (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time (e.g. unsubscribe from emails)
To exercise your rights, please contact us at info@boatfendersdirect.co.uk.
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access, including encryption, secure servers, and access controls.
We retain your personal data only as long as necessary for the purposes described above, or as required by law (e.g., for tax and accounting).
Our Site may include links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before submitting any personal data.
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date” at the top. We encourage you to review this page periodically.
For any questions or concerns about this Privacy Policy or how we handle your data, please contact:
Boat Fenders Direct
Email: info@boatfendersdirect.co.uk
Phone: +44 1543 279138
Website: https://boatfendersdirect.co.uk
