FAQ's

Do you have a question for us? The answer may be able to be found below!

Product Information

We are proud to have been a leading distributor for the original Polyform Norway (where the inflatable buoy was invented) for over 10 years. There are some slight differences in sizes between the two brands so it is best to check which most suit your requirements, however, our range of Polyform Norway fenders and buoys will cater for all ranges of boats, yachts, mega-yachts and commercial vessels. 

We also feel our Polyform Norway range of fenders and buoys offer patented production techniques offering high quality, superb looks, strength, longevity and a nice glossy finish ideal for protecting any type of boat. 

We are proud to have been a leading distributor for the original Polyform Norway (where the inflatable buoy was invented) for over 10 years. There are some slight differences in sizes between the two brands so it is best to check which most suit your requirements, however, our range of Polyform Norway fenders and buoys will cater for all ranges of boats, yachts, mega-yachts and commercial vessels. 

We also feel our Polyform Norway range of fenders and buoys offer patented production techniques offering high quality, superb looks, strength, longevity and a nice glossy finish ideal for protecting any type of boat. 

We do not recommend you deflate Polyform Fenders due to the one way valve system used. This also would void any warranty. 

We are aware that our products are very versatile and used for many other things, however, we cannot offer any guidance or advise beyond the scope of what the product is intended to do. Any use outside of their intended use will void any warranty or claim.

To ensure a reduction in plastic usuage we do not ship adaptors free of charge. They can however be purchased in the accessories section of our site.

We certainly do, as the leading world wide distributor for Polyform Norway we offer excellent stock and trade terms.

See more here

Shipping

Our two main couriers are Fedex and DPD. For larger items, bulk orders and remote or offshore areas we may use alternative couriers.

We can ship abroad for trade customers and we are working towards European shipping for web customers.

Shipping rates fluctuate and are dependend upon area and order size. Shipping rates can be found on product pages and also by clicking here:

YES! It is possible to collect from our Norwich warehouse (Units D1&D2 Eastern Court, Ernest Gage Avenue, Norwich, NR5 0JU) by prior appointment, you can choose the "collect from warehouse" option during the checkout phase of ordering.

Returns

Boat Fenders Direct Ltd will refund any item (excluding certain Fender Covers) as long as it is returned unused in its original packaging within 14 days of receipt with proof of purchase.

We cannot do exchanges and a new order will need to be placed whilst we refund the original order.

You can see our full terms here:

Thankfully we offer a high quality Polyform product with few defects, in fact our defect rate is less than 0.20%.

On occassions issues can arise. Please take a picture of your problem and send this, along with your order number to info@boatfendersdirect.co.uk and we will rectify the issue.