Boat Fenders Direct Ltd will refund or exchange any item as long as it is returned unused in its original packaging within 14 days of receipt with proof of purchase.
For our returns address please contact us on firstname.lastname@example.org stating the reason for the return and we will advise on the next course of action.
Any goods returned must also include Boat Fenders Direct original delivery note (which will have been sent along with your goods).
Please note that any postage costs incurred in returning or sending the item cannot be refunded. This does not affect your statutory rights.
We can offer a refund on unwanted goods after the 14 days period but a £5 re-stocking fee will be deducted from the credit to covers administration costs.
In the very unlikely event that your product is faulty, you must notify us within 14 days of receiving it. Following receipt of the product and if, following our inspection, the product is deemed to have a manufacturing fault we will provide you with either a replacement or a full refund, whichever you prefer.
If you cancel an order before it has been despatched from our warehouse then a full refund will be offered. Should the order have left we will not be able to offer a refund on the carriage costs.